Shipping & Return Policy

At Cosy Needs, we are committed to providing a smooth and reliable shopping experience. Please read our Shipping and Return Policy carefully to understand how we process, ship, and handle returns for your orders.

Shipping Policy

We process all orders as quickly as possible. Orders are usually processed within 1 to 3 business days.

Delivery times may vary depending on your location, product availability, and courier service. Estimated shipping time is usually between 1 to 3 business days. Please note that delays may occur during holidays, promotional periods, or due to unexpected courier issues.

We work with trusted suppliers and shipping partners to ensure your products arrive safely and on time. However, Cosy Needs is not responsible for delays caused by customs, natural events, or circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be clearly displayed during checkout before you complete your purchase.

Return Policy

We want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect item, you may request a return or replacement within 3 days of receiving your order.

To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Proof of purchase and clear evidence of the issue (such as photos of the damaged or incorrect item) may be required.

Non-Returnable Items

• Items that have been used, damaged by the customer, or are not in original condition.
• Products returned without prior communication or approval.
• Certain personal use or hygiene-related items, if applicable.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within a reasonable number of business days, depending on your payment provider or bank.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us with your order details and supporting evidence.

Return Shipping

In cases where the return is approved due to our error (wrong, damaged, or defective item), we will guide you through the return process. Return shipping responsibility may vary depending on the case.

Contact Us

If you have any questions about our Shipping and Return Policy, please contact our customer support team. We are always here to assist you with care and transparency.

Thank you for shopping with Cosy Needs.